Homepage Support Tweet Wheel Some tweets in queue not sending

Topic Resolution: Resolved

This topic contains 11 replies, has 2 voices, and was last updated by  Tomasz 2 years, 2 months ago.

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  • #4952

    Roseanna
    Participant

    Hello,

    Firstly I love this plugin and have recommended it loads of people.

    I have been using it for a while now and have just one queue that tweets out posts throughout the weekly schedule.

    All the posts have 3 tweet templates set to random.

    However, I have just realised today that some of the posts in the queue are not getting tweeted.

    Please can you advise?

    URL: https://littlerozmoments.com/
    Twitter: https://twitter.com/RozMoments

    Let me know if you need anything else.

    thank you so much

    #4953

    Tomasz
    Keymaster

    Hey Roz,

    Thank you for your kind words. I’m glad the plugin can help you with your Twitter exposure. Wait till Tweet Wheel Pro 3.0 version comes out! It will blow your mind!

    Back to the issue, though. Are you a pro or a free user? The reason I am asking is that images often prevent tweets from being published. For example, if an image is heavier than 5MB, Twitter will reject them. Do you think that might be the case?

    Additionally, if you are a pro customer, you would have Log tab on the Queue screen, which would tell you what error occurred.

    Is there anything specific to those tweets, which aren’t being published? A setting, which isn’t present elsewhere? Anything that can lead us to the issue.

    Let me know,
    Tomasz

    #4954

    Roseanna
    Participant

    Hello Tomasz,

    Thank you very much for your speedy response.

    I am currently a free user.

    I can’t see any images that are featured images above 5MB. I resize all my images to be no wider than 1000px and then the images are optimised by Kraken.io …most of them aren’t even 1MB.

    Any other suggestions as to what might be causing the issue?

    Excited for the 3.0 version!

    #4956

    Tomasz
    Keymaster

    Hey!

    Thank you for your reply.

    Have you checked that those tweets don’t exceed the characters count? Best to do is to copy each template directly to Twitter and see if it throws back any errors. It’s sometimes tricky to get it right especially with links in the text.

    And just to clarify – did you mean some templates aren’t getting tweeted or those particular posts in general (regardless of templates)?

    You could share with me your admin access to your website for me to have a look around. In which case let me know which posts aren’t getting published, so I know what I am looking at. Please make sure to mark your reply as private if you decide to do so!

    Thanks 🙂

    #4960

    Roseanna
    Participant

    Hello,

    I’m not sure if it is certain posts or certain tweet templates that are not getting tweeted. I have over 70 posts now so it takes a bit of time to go through them all and see if they’ve been getting tweeted.

    The tweet length may be an issue. I have been keeping to the 140 characters in the tweet template, but the {{URL}} link might be exceeding this. I am slowly working my way through and changing the links in the tweet template to Bitly links and checking the length.

    I will try to check them one at a time. If they are still not posting that I will be back in touch.

    Thank you very much for your help
    Roz

    #4961

    Tomasz
    Keymaster

    Hey Roz!

    That sounds like a plan to me. Feel free to get in touch anytime if you need more help. Meantime I will mark this ticket as resolved.

    Thank you for staying with us 😉

    Tomasz

    #4967

    Roseanna
    Participant

    Hello,

    I am still having trouble with some of the tweets sending.

    I have checked that the images are below the required size and that the tweets are below 140 characters.

    — A strange thing happens with the total number of characters in the tweet templates. Tweet Wheel seems to be miscounting them. When I go into a post, the tweet template will say that it has 154 characters (or some other high number). But when I copy the tweet and post it onto Twitter, it has under 140. When I edit the tweet template, the number corrects to below 140. But when I leave the post and go back into again, it will show 152 or a higher number again, even though this is incorrect. —

    I have just purchased the PRO version on the $5 tester to see if there are other reasons why the some are failing to send.

    However, I thought that I would just have to input the licence key to unlock the features, but I have to install another plugin. If I do this, will the data from the previous plugin be lost??

    I have 79 posts and each with 3 tweet templates…I really don’t want to have to go through them all again.

    Many thanks

    #4968

    Tomasz
    Keymaster

    Hi Roz,

    First of all, I appreciate all your feedback. This is great and I would love to investigate this further.

    The counter represents the value that plugin actually sees and uses to validate whether a tweet can be published. If you see 154 characters on the tweet templates screen, then we are either facing a glitch in the characters counting script or something else (intriguing!). Would you be so kind and paste in tweets, which plugin thinks do exceed the characters limit, please? Maybe there have been changes on Twitter’s end and we haven’t reflected those in our plugin!

    When you go to Tweet Wheel (free) settings make sure the “Keep plugin data” is checked and saved. This way, when you uninstall the plugin, nothing will be erased. Alternatively, just install Tweet Wheel Pro plugin as is and the rest will be taken care of automatically. The migration is very simple, so you don’t have to fiddle much. The pro version should deactivate the free version during the installation process.

    Thanks!

    #4969

    Roseanna
    Participant

    Hey Tomasz,

    Thank you for your reply.

    Here is an example of a post that is never getting tweeted. I have included a screenshot to show you that the counting (on some posts) is incorrect.

    It is telling me that this tweet –> Which traffic is cheaper? Free traffic or paid traffic? #webtraffic #traffic #websitetraffic #website #seo http://bit.ly/2trvBCv <– is 154 characters, when it’s actually 131.

    When I click on the tweet, it corrects the total from 154 to 131. Please see both screenshots attached.

    I will install the PRO version of the plugin and feed back any other data as to why some posts are not being tweeted.

    Thank you very much for your help on this

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    #4979

    Tomasz
    Keymaster

    Hi Roz,

    I think we got it. We had a character counting glitch, which only showed in some cases like yours. It was to do with the recent change that had a place in Twitter’s API regarding the handling of images. We’ve just pushed a patch to the free version of the plugin. You should be able to update to 1.1.2 anytime soon.

    The pro version hasn’t suffered from the issue, so it was clearly an oversight on our part.

    Thank you for bringing this to our attention and hopefully everything works fine your end now.

    Let me know if any issues,
    Tomasz

    #4980

    Roseanna
    Participant

    Hello Tomasz,

    Thank you very much! I’m glad we’ve found the problem and you’ve managed to resolve it.

    I’m currently running the PRO version – which has been working no problem at all.

    I’ll switch back over to the free version shortly and hopefully, all should be ok now.

    Thank you very much for your help and for sorting the issue.

    Much appreciated.
    Roz

    #4981

    Tomasz
    Keymaster

    Great! I will mark this ticket as resolved, but if any issues, please get in touch =)

    Thanks for being awesome!

    Tomasz

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