Homepage Support Tweet Wheel Plugin Stopped Tweeting

Topic Resolution: Resolved

This topic contains 7 replies, has 2 voices, and was last updated by  Tomasz 3 years, 5 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #3340

    tralliott
    Participant

    Hello,

    This plugin has been working well for me for about a month now, but yesterday it suddenly stopped tweeting. I went through the Documentation section on this and made sure the queue is active, the health check is positive, and I regenerated my Twitter keys and am using the new ones.

    If I click the manual “Tweet Now” button in the queue, it shows “Tweeting…” for a while and usually does nothing, but if I try it a few more times it will eventually post the tweet.

    Is there anything I can do to fix the queue, or other information you need to help?

    Thank you!

    #3352

    Tomasz
    Keymaster

    Hi there!

    I am very sorry to hear that.

    It sounds like a code error in the function, which is responsible solely for tweeting. This could be the conflict between plugins, which you might have updated or installed recently.

    Do you have some kind of error log on your hosting? It would say what has happened.

    Can you also try to “Tweet Now” a post without an image? I find them often to be at fault.

    Looking forward to hearing from you. If there is anything else I can help you, please do let me know.

    Tomasz

    #3353

    tralliott
    Participant

    Hi Tomasz,

    I checked the error log, but didn’t see any errors on the days that the plugin stopped tweeting. The only error was from earlier last month:

    PHP Fatal error: Uncaught exception ‘Abraham\TwitterOAuth\TwitterOAuthException’ with message ‘Operation timed out after 5000 milliseconds with 0 bytes received’ in /home/fanglowc/public_html/wp-content/plugins/tweet-wheel/includes/libraries/twitteroauth/src/TwitterOAuth.php:403

    I tried manually tweeting a post without an image and it did work — but most of the time I’m also able to manually tweet a post with an image, so I’m not sure if that’s the problem.

    I also tried deactivating every plugin except TweetWheel and WooCommerce, and the scheduled tweets still didn’t send. I use the plugin only to tweet WooCommerce products, maybe the issue is with WooCommerce itself?

    Thanks for your help!

    – Tracy

    #3363

    Tomasz
    Keymaster

    Hi Tracy,

    The pasted error is something I wouldn’t worry about. It sometimes happens that the connection to Twitter times out.

    Would you mind if I logged in to your WordPress admin panel? I believe I could track down the issue using browser console log or authorising with my test Twitter account and run some tests. I don’t think WooCommerce is at fault here, but I don’t decline the suggestion. It can be the case they have just released a new version, which somehow has an impact on Tweet Wheel.

    It’s safe to provide login credentials in a private reply.

    Looking forward to hearing from you.

    #3364

    tralliott
    Participant
    This reply has been marked as private.
    #3365

    Tomasz
    Keymaster

    Hey Tracy!

    I have run some tests and I found the plugin in the fully working order.

    I have connected my test Twitter account and conducted the following tests:

    1) Clicked Tweet Now on one of queued posts with an image. The tweet has arrived at my wall immediately

    Tweet Now Successful

    2) Scheduled a tweet within at 20:35 to see if the automation works

    Schedule 20:35

    and received a tweet at my wall shortly after the time has passed

    Success

    Can you please re-authorise with your Twitter app again and confirm that you could successfully tweet? Maybe try creating a brand new app to make sure there aren’t any limitations.

    Looking forward to hearing from you 🙂

    #3366

    tralliott
    Participant

    Hi Tomasz,

    I just checked my feed, and it looks like the plugin started tweeting again around 24 hours ago. That was before you logged in, so either you did something else that fixed it, or the issue resolved itself? Both the manual and scheduled tweets are working now.

    Thanks so much for all your help!

    – Tracy

    #3367

    Tomasz
    Keymaster

    Tracy,

    I am very happy to hear the plugin works as expected. I will go ahead and mark the ticket as solved however if you encounter any issues, please do not hesitate to open a new ticket.

    Thank you for using Tweet Wheel,

    Tomasz

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