Homepage Support Tweet Wheel New Version Issues

Topic Resolution: Resolved

This topic contains 24 replies, has 2 voices, and was last updated by  Kate Everall 1 year ago.

Viewing 10 posts - 16 through 25 (of 25 total)
  • Author
    Posts
  • #6096

    Tomasz
    Keymaster

    Hi Kate,

    Sorry, but it doesn’t let me in. It looks like you’re using some security plugin, which prevents me from logging in using the details above. Perhaps, because there’s a whitespace in the username, which is quite uncommon. The plugin might not like it.

    However, while you were waiting, we’ve released a new version 2.9.2, which should fix your schedule issues.

    I’m thrilled to hear your queue running again.

    Thank you for your patience.

    #6126

    Kate Everall
    Participant
    This reply has been marked as private.
    #6128

    Tomasz
    Keymaster
    This reply has been marked as private.
    #6129

    Kate Everall
    Participant
    This reply has been marked as private.
    #6130

    Tomasz
    Keymaster

    That worked!

    #6131

    Tomasz
    Keymaster

    Hi Kate,

    A couple of things…

    1) Seems like you are holding too many copies of the plugin on your server, or at least, the plugin’s folder has been renamed, unfortunately. As per the error below, the plugin tries to load files from the directory called “tweet-wheel-pro-4” whereas it should simply be “tweet-wheel-pro”. If you navigate to wp-content/plugins, you will see what I mean.

    2) The above also causes the following error. Plugin files either can’t be loaded because of the wrong directory name or they haven’t been uploaded to the server.

    Happy to fix this for you if you let me have FTP login details. Otherwise, let me know if you need me to explain anything. To recap:

    1) Go to WP admin and deactivate (don’t uninstall) all Tweet Wheel instances.
    2) Use your FTP to navigate to wp-content/plugins and delete any tweet-wheel folder you have there.
    3) Upload the fresh copy of the plugin and make sure the folder’s name is “tweet-wheel-pro”.
    4) Go back to WP Admin and activate Tweet Wheel.

    Thanks

    #6150

    Tomasz
    Keymaster

    Hi Kate,

    I wonder if you still needed help with this? Happy to solve the issue for you.

    Let me know

    #6152

    Kate Everall
    Participant

    Hi Tomasz,

    I haven’t got round to completing the tasks set above, I will do this as soon as I can and then let you know asap.

    Although tweets are now going out (Yay!) I still can’t access my queues to add or remove posts. Not sure if this is related to the above?

    Thanks again for your help.

    #6153

    Tomasz
    Keymaster

    Hey Kate,

    Sure.

    The issues you are experiencing are related to the above because you are missing several plugin’s files on your server, which results in the malfunctioning interface. As soon as you re-upload entire and completed plugin onto your server everything will get back to normal.

    Any issues, let me know 🙂

    #6256

    Kate Everall
    Participant

    Hi Tomasz,

    Just wanted to update you that the matter has now finally been resolved. I had some issues gaining access to my FTP but I’m now in and have fixed everything and it now works.

    Thank you for your assistance (and patience!).

Viewing 10 posts - 16 through 25 (of 25 total)

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