Homepage Support Tweet Wheel License is Inactive

Topic Resolution: Resolved

This topic contains 3 replies, has 3 voices, and was last updated by  Tomasz 8 months, 3 weeks ago.

Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • #4858

    SteveRaven
    Participant

    Hi guys,

    Glad to see that you got away from the clutches and restraints that is Envato!

    However, I now find that I’ve got a problem.

    I’m just starting up a new website and I thought I’d use Tweet Wheel for the tweets management, however on activating the plugin, I’m getting the message

    License is inactive. Please provide correct information below.

    ..which I suppose is activated by the removal from Envato.

    Could I have the correct information, please?

    #4859

    Tomasz
    Keymaster

    Hi Steve,

    Yes, we’re glad we did that, too =)

    The license you’ve purchased from Envato was active for only 6 months, so it has definitely expired by now (we removed the product from Envato in January 2015). For this reason, I cannot offer an exchange for a new license.

    The version of the plugin you must be using is at least 1.5 years. I strongly recommend that you purchase one of the licenses from this website and enjoy the latest version of the plugin because a lot has changed and tonnes of bugs have been fixed. Additionally, it is compatible with the latest WordPress 4.7.4 and you will gain our prioritised support. We will be more than happy to install the plugin on your website for you, too.

    Let me know if you have any questions

    #5772

    Alice Keeler
    Participant

    I did not use Envato, I paid on this site. But when I paste the license and save it just eats it. Like I never did it…

    #5773

    Tomasz
    Keymaster

    Hi Alice,

    Could you please open a new ticket explaining your issue in details? I will then do my best to help. Otherwise, the thread opener will keep getting e-mails regarding our conversation, which doesn’t relate to his case.

    Thanks

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