Homepage Support Tweet Wheel Fatal error when activated

Topic Resolution: Resolved

This topic contains 5 replies, has 2 voices, and was last updated by  Tomasz 3 years, 2 months ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #3766

    andymossy
    Participant

    Tried installing Tweetwheel and received a message telling me the plug in could not be activated as it triggered a fatal error.
    I am using wordpress 4.5.3

    Hope you can help me resolve this.

    #3767

    Tomasz
    Keymaster

    Hi Andy,

    Thank you for writing in. I am very sorry to hear that, don’t worry though. Surely we can fix it up and get you on your feet.

    Each error comes with a snippet of information why it has occurred, any chance you have it? It would help a lot. Alternatively, you could check your server’s error log.

    There is also a small chance the plugin package you’ve downloaded came corrupted (even tiniest interruption during the transfer), so you might try to re-download it.

    The last thing is to check the PHP version you have installed on your server. Tweet Wheel requires at least PHP 5.4, so it’s worth checking which one your are running on.

    Looking forward to hearing from you

    Tomasz

    #3769

    andymossy
    Participant

    Thanks for your swift reply.
    I have PHP 5.5

    Sadly I am not an experienced coder so I don’t know where to find the error logs.

    i will try to download and reinstall. Just want to avoid any kind of fatal errors for obvious reasons.

    Andy

    #3770

    Tomasz
    Keymaster

    Hey,

    Alright then, PHP 5.5 should definitely suffice.

    The error log would be in your hosting panel, not on your website nor in the code itself.

    If you keep experiencing the fatal error, please try to grab the error message. Alternatively, I will be happy to log in to your WP admin and see what’s there.

    I will be awaiting further news 🙂

    Thanks,
    Tomasz

    #3771

    andymossy
    Participant

    OK downloaded again and this time installed OK!

    Do you have a template on the best way to set up please?

    Andy

    #3772

    Tomasz
    Keymaster

    Hey!

    That’s super awesome! Very glad to hear the error is gone now. Welcome to the family =)

    Sure we do have the whole documentation helping you to get started. Just follow this link for more https://nerdcow.co.uk/docs/tweet-wheel/getting-started/

    Is there anything else I can help you with?

    Happy twheeling!

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