Homepage Support Tweet Wheel Envato purchase code exchange

Topic Resolution: Resolved

This topic contains 17 replies, has 5 voices, and was last updated by  adamngooddad 3 years, 6 months ago.

Viewing 15 posts - 1 through 15 (of 18 total)
  • Author
    Posts
  • #2271

    landstalker
    Participant

    Hi,

    I have an envator purchase code that I’d like to exchange for a license key please.

    It doesn’t expire until 18/05/2016

    I “think” this site is public, so I’m not putting my code here, but let me know when you get this and I’ll send it to you.

    thanks

    Lee

    #2272

    Tomasz
    Keymaster

    Hi!

    Sure, I will be happy to do this for you.

    You can mark a reply as private and only I will see it, so your code is safe this way.

    If you can provide item purchase code and envato username that would be great. I will take it from there.

    Thanks!

    #2276

    landstalker
    Participant
    This reply has been marked as private.
    #2281

    Tomasz
    Keymaster

    Hi,

    I am very happy that you enjoy the plugin! 🙂

    I’ve sorted this out for you. If you go to Account at the top of this website and navigate to the Licenses tab you will see your new key.

    You now have access to the premium support, too should you need more assistance.

    Thank you for being awesome 🙂

    Tomasz

    #2282

    landstalker
    Participant

    Thanks very much, I like your plugin so much I tell everyone about it, even Dave Jackson of “School of podcasting” fame.

    He then created a podcast episode about it: http://weeklywebtools.com/podcast/automatic-tweeting-without-the-monthly-fees

    #2283

    landstalker
    Participant

    Hi, I just tried it. I added the license, noticed it give me an error, then I went back into accounts and allocated the license to my site, I still get this error:

    License is inactive. Please provide correct information below.

    I’ll wait a bit longer and see if it fixes itself (maybne you’re using caching or something so it might take a little longer).

    #2284

    Tomasz
    Keymaster

    Hi Lee,

    I will definitely have a listen to the podcast. It’s fantastic news it makes your life easier.

    Do you use the latest version Tweet Wheel Pro 2.0.2? Only this, the most recent version, uses the new licensing system.

    Let me know and if you still encounter the problem, I will be happy to have a look myself if you wish 🙂

    We will sort this out. Don’t worry.

    Tomasz

    #2285

    landstalker
    Participant

    Yes, it’s running 2.0.2

    The only other thing I can think is my backend wp-admin is under https access, maybe that makes a difference?

    #2286

    Tomasz
    Keymaster

    Hi Lee,

    In my system it says your license is active, so maybe a little bug with the message.

    In this case don’t worry, because the error message doesn’t correlate to ability of downloading future updates. As long as my system sees your license as valid the plugin will be able to pull new versions 🙂

    I will have a look into the https. You might be right and I haven’t tested it over SSL. Thanks for bringing this up.

    Tomasz

    #2287

    Tomasz
    Keymaster

    Lee,

    On the other hand, would you mind if I logged in to your back-end and had a look at something, please?

    #2288

    landstalker
    Participant
    This reply has been marked as private.
    #2325

    Tomasz
    Keymaster

    Hi Lee,

    Thank you very much for entrusting me with the login details. With a bit of fiddling I’ve managed to activate your license on your website, too. It is a bit cumbersome, so I will definitely work on it with the next update as it has to be very easy and simple.

    Thank you for bringing this issue up to me and please look forward to the fix with a future release.

    Happy Twheeling!

    #2326

    landstalker
    Participant

    No problem, to be honest I wouldn’t normally however you seem like you know what you’re doing and it wasn’t your first request (I hate when it’s the first thing support ask for before I’ve even started building up a relationship).

    Anyway, thanks for fixing it, I’m going to delete the account now.

    #2449

    VeganOstomy
    Participant
    This reply has been marked as private.
    #2454

    Tomasz
    Keymaster

    Sorted! 🙂

Viewing 15 posts - 1 through 15 (of 18 total)

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