Homepage Support Tweet Wheel 500 Error

Topic Resolution: Resolved

This topic contains 1 reply, has 2 voices, and was last updated by  Tomasz 2 years, 1 month ago.

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  • #5183

    Richard J
    Participant

    Hi,

    On one of my sites, I’m receiving a 500 error when I try to access the queue page (http://jewellery.salesavings.co.uk/wp-admin/admin.php?page=twp_queues)

    The error message in chrome is This page isn’t working

    jewellery.salesavings.co.uk is currently unable to handle this request.
    HTTP ERROR 500

    The settings pages appear to work as does the health check and the about page.

    I’ve tried deleting and reinstalling in FTP (with a fresh download of Tweet Wheel Pro 2.0.6.7, but the error persists.

    Thanks in advance

    Rich

    #5184

    Tomasz
    Keymaster

    Hi Richard,

    Thank you for your message and sorry to hear about your problems.

    Error 500 is too generic to pinpoint the problem. You’d need to look into server’s error logs to perhaps find the culprit of the issue.

    What PHP version do you use? If it’s not 5.4 or higher, this might be the problem.

    Alternatively, you could copy your site to a development environment (if you have one) and enable error showing. That would tell you right away what’s the cause of it.

    The error is very server related, so I am afraid I cannot say much more than that without seeing error logs.

    Apologies, but I hope this helps to move forward.

    Tomasz

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